We provide worldwide FREE shipping for orders over $30
United States
Tracked Expedited Shipping: FREE (3-6 Business Days)
United Kingdom
Tracked Standard Shipping: FREE (8-15 Business Days)
Canada
Tracked Standard Shipping: FREE (8-15 Business Days)
Australia
Tracked Standard Shipping: FREE (8-15 Business Days)
Rest Of World
Tracked Standard Shipping: FREE 8-25 Business Days (depending on location)
*Shipping times are subject to stock availability and exclude clearance/customs delays*
Please direct any shipping-related inquiries to support@luxipaws.com
Handling
All orders will be dispatched from our warehouse within a maximum of 2 business days. Orders placed after business hours will be processed in the next business days. The Luxipaws is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
The Luxipaws does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. The Luxipaws Store will help as much as possible to trace a missing parcel.
Local Destination Tax & Duties
The Luxipaws has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. The Luxipaws Store advises the customer to check with the local customs agency before placing the order.
Wrong Address Policy
We only send products to the shipping address provided by customers on our website. That’s why it is important to carefully enter your shipping address when placing an order. If you have made an error in entering your address, please reach out to our customer support team as soon as possible. The shipping address might still be corrected if your order has not been fulfilled and shipped out from the warehouse.
– If your order has not been fulfilled and shipped out from the warehouse, please reach our customer support team as soon as possible to fix this.
– If the order has been shipped out, and returned to the sender due to the wrong address or insufficient shipping address, we will need to send you an invoice to cover the complete cost of re-shipping your order.
– If the order has been shipped out and delivered to the wrong address, you might just lose your order unless you are able to resolve this with the logistics or the recipient. We will not be able to refund this order nor re-ship another package.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.
We thank you for your understanding and cooperation!
